Refund policy

All sales are final. We do not accept returns or exchanges.

Exceptions

We will only accept a return or exchange in the following cases:

  • You received the wrong item
  • The item arrived defective or damaged

How to Report an Issue

If your order falls under one of the exceptions above, please contact us within 48 hours of receiving your order. Claims submitted after 48 hours will not be accepted.

When reaching out, please include your order number and photos of the item received so we can resolve your issue as quickly as possible.

Received the wrong or defective item? We're here to help.

Contact us within 48 hours of delivery at hello@dkbydonakhalil.com